Humanitarian sector not consulting affected populations?

The remark made by the outgoing UN Emergency Relief Coordinator Mark Lowcock, who has been in the position since 2017, has generated a lot of anger. (See Humanitarian system not listening to people in crises, says UN aid chief | Humanitarian response | The Guardian)
One NGO noted the UN’s lack of appreciation for the effort made by the sector in community engagement and described the remark as a hand grenade that Mark Lowcock just lobbed into the sector.
What is your view?

Great question! Let’s see what the community thinks about this issue. Don’t hesitate to share your views in the thread below!

I wonder how this debate has evolved in the last few weeks?

And how this topic relates to discussions around the Grand Bargain 2.0?